The hotel is conveniently located, but in a very quiet and comfortable location. I never really heard street noise. Also, the staff is exceptional. I especially appreciated the warmth and helpfulness of Miia. The finishes in the room are top quality, including the kitchen, bathroom fixtures and the sheets/pillows. As this was the third leg of a journey through Europe I especially liked that there was a washer/dryer plus kitchen facilities. I knew that I would not want to eat all my meals out so having a fridge, microwave, etc., made it perfect. I had a wonderful 5 days staying here and would return in a heartbeat.
Julie
March 2025
We booked last-minute that very morning after a red-eye flight and they got us in a room as soon as possible, apologizing for the wait in the meantime (even though it was before normal check-in time), and upgraded us for free to a better room that was available sooner! The building is historic and the room was gorgeous, modern, spacious, spotlessly clean, and comfortable. Huge, powerful, hot shower. The ultra-modern kitchen was small but fun to cook in. All staff was lovely and helpful and attentive. We accidentally broke a mug and a nice man from housekeeping soon arrived with a "glass bucket" to finish cleaning it up safely. Great location in Chelsea, with Sloane Square tube stop nearby. I could happily live there for a long time if I could afford it!
Holly
December 2024
New brand and clean apartment. Great location in rich part of London. Everything was excellent. The staff was helpful, especially the Somalian girl in the reception area.
Hani
August 2024
Excellent room with excellent facilities. Extremely comfortable beds. Check in staff are very friendly and very helpful reception staff. The kitchen was lovely and very well equipped as was the bathroom. The TV had all sky channels. Would definitely stay here again. Apartment was also a great size and hotel location was perfect for Chelsea.
Hafisa
June 2022
Super comfortable apartment with everything we needed. I asked if we could get a blender to make smoothies and they had one there that evening.
Marnie
March 2025
Location Facilities
Jackson
January 2025
We had a serviced apartment and there were no dining facilities available in the hotel. We self-catered which is what we wanted. We chose Cheval Phoenix House because it was close to transport such as coach and rail. The location is also close to an excellent range of retail and dining establishments.
Mckernan
September 2022
Perfect location on a quiet street. Wonderful staff. The apartment was modern and had beautiful decor! The beds were so comfortable and the bathroom was gorgeous!
Terri
October 2024
Location was perfect. Close to Sloane Square but so quiet for sleeping. The whole property was spotlessly clean.
Keith
February 2025
everything worked and it was very comfortable. The location is excellent, central but not noisy. We always managed to get an evening parking space outside when we needed one. The staff are very friendly and helpful.
Alexandra
October 2022
Reservations:
+1 (888) 385-8465